Frequently asked questions
Do you offer a Military discount?
We sure do! Contact your Family Readiness Group, Family Readiness Center, Ombudsman... etc for our Military Discount. If they are not aware of it, send them our way! They can email firstname.lastname@example.org.
How long will it take to receive my order?
Because we are creating your custom doll just for you, it typically takes 10 to 14 days to make! During busy times it could increase up to 3 weeks. But no need to fret, everything will be shipped priority mail, which is generally received in 2 to 4 days.
How will I know if my photo is good?
If anything happens to be wrong with your order we will email you. If you don't hear from us within a few days then we have moved your order onto the editing. Feel free to send your photo to email@example.com if you would like to see if it's good enough quality before making your purchase.
All I have is a camera phone, can I use it?
Yes, one of the biggest things that will help you achieve a good enough quality photo is the lighting. Since cell phones do not have good flashes, it's best to take the photo outside in natural light. A bright overcast day provides ideal lighting conditions. Also depending on your phone, it may not take large enough photos. If there are any issues we will contact you. You may also pre send us the photo to see if it will work at firstname.lastname@example.org. Last but not least, if you are purchasing a body pillow or Big Daddy, it really is best to use a digital camera as we need a high resolution photo for those.
Do I have to be wearing my uniform?
No, we make these dolls for anyone and everyone. We suggest wearing what the recipient would find most comoforting, which is generally what they see you in most.
Do I have to have a head to toe photo?
Not necessarily but it does look best. We use the same doll form for all of our dolls and we use your photo as is, so the portion that is missing from the photo would be left blank on the doll. We have had customers come back to tell us that their children were a little freaked out by the fact that Mommy or Daddy was not "whole".
Can someone else be on the doll with me?
Yes! The image will have to be taken in a way so that the silhouette remains of one person. This will ensure that it fits onto our form. See below for an example:
Do you ship internationally?
Yes we do. If you put the items you would like in your cart you can calculate shipping costs on the cart page. First Class can take anywhere from 6 days to 4 weeks to arrive in country. Priority will take 6 to 10 days. That does not include time to go through customs and there may be a customs charge, depending on the country you live in.